FREQUENTLY ASKED QUESTIONS
Click the Join button on the upper right side of our home page and provide your contact information. We will then send an email confirming your interest. You MUST click the link in the email in order to participate in studies. Finally, complete the survey called “My Profile” and we will mail you a $5 giftcard.
All your information is kept confidential and used for research purposes only. You will not be solicited as a result of participation in our studies. You can participate when it is convenient for you and choose to be removed from our testing program at any time.
We accept people between the ages of 18 and 79.

We appreciate everyone who signs up to join our testing program. Participation in research studies depends on a wide variety of factors, including demographic information, shopping behavior, and product usage. Therefore, not all who sign up will be able to participate in many studies. Just receiving an email or a call regarding a study does not guarantee participation in the study.
After you join the CLC, you will receive emails notifying you when there is a survey for an upcoming study. Sometimes we will just call with a short phone survey to see if you qualify for a study.
We do a variety of studies including:

On-site Product Study: These occur at Consumer Learning Center (The CLC). The length of each study varies, but they are typically 30 minutes to an hour in length and can be on a variety of food and household products. Your specific time to participate and study activities will be outlined if you qualify.

Home Use Study: These occur at your home but you pick up the product(s) at The CLC, and use them at home in your typical routine. After using the product for a specified time, you will complete an evaluaton of the product(s) either on-line or back at the CLC.

Focus Groups and Interviews: These are small group discussions or one on one interviews that are held at The CLC and typically for an hour to two hours. Again you will be provided a specific time to participate and any study details. Sometimes you may participate in a study that you pick up a product to use in your home for a specified time and then return to talk about it.

Additional types of studies include shop-alongs and home studies where a team of researchers will join you as you shop or do a household activity in your home.
You are typically eligible to participate 3-4 times per year.
For participating in our studies, you can choose to receive a gift card or a donation to your favorite non-profit organization on your behalf. The amount of the incentive will vary by study, but will never be less than $25. The gift cards are for Safeway, Amazon or Target.
If you have not received any emails from info@theclc.com it is possible that your email provider has flagged mail from the CLC as Spam. Please be sure to check your spam filter when you first register with us. To ensure you receive our emails, add info@theclc.com to your address book.
If you cannot make your scheduled study, there are three ways to cancel:

  • Log into your “MyCLC” and cancel on-line at least 24 hours before the study.

  • Email Info@the clc.com

  • Call us direct at 925 737 7900

If you don’t cancel and don’t come, you will be considered a no-show. You will be allowed only three no-shows before you are designated as “not eligible” for testing.
If you are running late, please call us at 925 737 7900. If you are late, there is a good chance that we cannot use you for that study and you will not receive a gift card.
The CLC is always looking for new faces! You can refer your friends or family members to the CLC through your MyCLC site. Login to MyCLC and select the “Refer a friend or family member” option at the bottom of the page. Enter their full name and email address. An email will be sent from the CLC with all the information they need to join. For every new friend that you refer to the CLC that completes the registration process, you will get a $5 Starbucks gift card!
Non-Profit Organization’s staff can choose the “Register your Non-Profit Organization” option from the “Increase Your Earnings” choice on the menu. You must be able to provide contact information, tax ID#, and a completed W-9 form to complete the process.

Once registration is complete, members from the organization can choose to donate their compensation for participation to the organization instead of receiving a gift card. Also for each of your members who becomes a CLC Consumer, your organization will receive a $10 donation. Please note they will not receive a $5 gift card for registration if they chose to donate. We typically pay organizations once a month. The donation will include a list of the members who have donated, the date of their participation, and the dollar amount earned.